You have 14 calendar days from receipt of your order to request a return or exchange.
After this period, we will not be able to process your request.
Return conditions
For a product to be accepted, it must:
Be in perfect condition, with no signs of use.
Keep its original packaging, tags, and accessories (if any).
Include the proof of purchase (order number, receipt, or invoice).
Non-returnable products
Por motivos de higiene y seguridad, no se aceptan devoluciones en:
Velas aromáticas, difusores, humidificadores y frascos de esencias una vez usados.
Productos en promoción especial (salvo que presenten defectos de elaboración o fabricación).
Return process
Write to us at bedilucalconae@gmail.com with your order number and reason for the return.
We will send you the shipping instructions and address.
Once the product has been received and reviewed, we will confirm acceptance of the return.
Shipping costs
Si el motivo de la devolución es por defecto del producto o error en el envío, nos haremos cargo de los gastos.
Refunds
Una vez recibida y aprobada la devolución, emitiremos el reembolso en un plazo de 4 días hábiles, a través del mismo método de pago utilizado en la compra.
Los gastos de envío no son reembolsables (salvo en casos de producto defectuoso o error de envío).
Our politic
At DISILFEY, we strive to offer you products that combine style, comfort, and functionality. If you are not satisfied with your purchase, we offer a return policy to ensure your peace of mind.